At Mimo Jewels, we want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied, we accept returns and exchanges within the terms and conditions described below.

Deadline for returns

You have up to 14 calendar days after receiving your order to request the return or exchange of the item(s).

Conditions of acceptance

We accept exchanges or returns only if:

• The items are new, with no signs of use

• If they keep the original packaging and all labels intact

• They are not personalized or made-to-order products

For hygiene reasons, earrings cannot be exchanged or returned , except if they have a manufacturing defect.

Refunds

The refund will be made using the same payment method used for the purchase, within a maximum period of 14 working days after receipt and inspection of the returned item.

The initial shipping cost is non-refundable , except in cases of error on our part or defective product.

Exchanges

If you wish to exchange for another item or model, please indicate which one in the order email. The exchange is subject to stock availability.

How to apply

Send an email to mimo@mimojewelsstore.com :

• Order number

• Reason for return or exchange

• Article photos (if necessary)

We will respond with instructions on how to proceed with the return.