FAQ - Frequently Asked Questions
Frequently Asked Questions (FAQs)
How do I know if my order has been completed successfully?
Once you have completed your purchase, you will receive a confirmation email with your order details. If you do not receive it, please check your spam folder or contact us.
Can I change or cancel my order after paying?
We can only change or cancel your order if it has not yet been processed. Please contact us as soon as possible after purchase.
How can I contact the Mimo Jewels team?
You can contact us using the form on the Customer Support page, by email or directly via WhatsApp. We are available to help you quickly and easily. We respond within 24 business hours.
Shipping Questions
Which countries do you ship to?
We currently ship to Portugal and most European countries. If you have any questions about international shipping, please contact us before ordering.
How long does it take for the order to arrive?
In Portugal, delivery usually takes between 1 and 3 working days. For the rest of Europe, the delivery time can vary between 3 and 7 working days, depending on the destination.
How can I track my order?
Once your order is shipped, you will receive an email with the tracking code and the carrier's link to track the delivery status in real time.
Questions about Returns
What is the deadline for returning an item?
We accept returns within 14 days of receiving the order, as long as the item is in its original condition and shows no signs of use.
Do I have to pay the return costs?
If your purchase does not meet your expectations, you can return it at no additional cost. We accept returns within 14 days of delivery, as long as the item is in its original condition.
How does the return process work?
To initiate a return, please contact us with your order number and reason for return. We will guide you through the entire process until we receive your item and issue your refund or exchange.